REFUND & EXCHANGE POLICY

Not Eligible for Refund or Exchange

Eligible For Refund & Exchange

Ready to wear pieces are eligible to exchange or refund subject too;

Within 3 working days of purchase
Your item must be unused and unaltered in the same condition that you received it
The item must be in the original packaging
Exchange can only be with an item of equal or higher value than the original item

Terms & Conditions - Refunds

Upon receipt and inspection of the return, a confirmation email will be sent to notify the customer of the status regarding the refund or exchange. Following the approval, a refund will be issued for the duly returned items.
On approval, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 30 days.

Terms & Conditions -Exchanges

Exchange is allowed only with item/s equivalent to or higher- than the original purchase, any differences will not be refunded
All items may be exchanged within 5 working days from the delivery date.
Exchange or refund will be provided in case of a manufacturing defect within 5 working days.

Shipping

It must be sent to the following Address NUAIMI COLLECTIVE, MNCIS Office, Warehouse no.9, Red Crescent, Gate 2. Al Quoz Industrial 1, Dubai.
Depending upon the location, the time it may take for the exchanged product to reach may vary.
Shipping costs are non-refundable.
Customers are responsible for the shipping cost of the returned item(s), unless the return is due to a mistake on our part (such as sending the wrong item or a defective product). In such cases, we will provide a prepaid shipping label for the return.

For further information contact us at:
Customer Care by email: care@hudaalnuaimi.ae